FAQ's

At Happy HQ we are always busy, so to help you find the answers you might need quicker, we thought we’d answer a few of the most common questions here.

Why can I not order a box of 3 Crackers?
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You can! Just add 3 Individual crackers to your basket. We'll make sure they are packaged-up nicely together and arrive in one box together for you. The same goes if you want 5 crackers. Add a box of 4 and then an individual one to your basket, and for 7, add a box of 6 and an additional cracker to your basket.

This might feel odd, but it’s the best way for us to keep track of inventory at our end for now.

How big is the filler Internal canister tube?
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Our Canister is 11.5cm long and 4.5cm wide (we are updating our canister size to 12cm long and 5.1cm wide from November 2021 which now include a fully recycled water resistant liner for any food/drink/beauty items. If you need to measure any small gifts, we recommend using a left-over cardboard roll (an empty kitchen roll is ideal) and cut it to size. All our canisters are made of recycled paper and are fully recyclable and biodegradable. Our Canisters are made of Study 2.5mm thick Cardboard made from 100% recycled material with 128 gsm paper wrap made from sustainable pulp and come in natural kraft. Each Canister features a slip lid with a rolled edge. The canisters are made using Eco friendly glue. They are also food and cosmetic safe and BPA Free and completely Vegan.

Is your 'Happyfetti' Eco friendly?
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It certainly is!

Our Happyfetti thats included with your crackers from January -July is recycled paper confetti that is 100% bio degradable, fully compostable, and acid free, It should also never fade so you can use it time and time again!

Our Christmas glitter Happyfetti used from July onwards is true eco friendly glitter and does not harm our planet in any way, its made from natural and plant-derived, polymer material which comes from Eucalyptus! It is biodegradable, vegan, child safe, non-toxic and cruelty free, and has been Independently Tested and Certified to the standards in accordance with the Biodegradable Products Institute.

All of our packaging and boxing is 100% plastic free, it is all recyclable and eco friendly. The only part you have to remove when you stop using them (which hopefully is never as these are made to last forever) are the magnets on your heirloom dust box. Magnets are not recyclable and should be disposed of separately. Our new box packaging for 2021 will see the complete removal of magnets. If you don't need your heirloom box anymore please re-gift it, re-use it or re-purpose it, as this truly reduces your environmental impact. Next year all of our new packaging and our canisters will be made in the UK.

We would tell you about our resealable, no-rip stickers too, but the same applies as above.

We promise every part of everything we do is absolutely considered for its impact on the environment, so you never have to question it when purchasing our crackers. We don't call them Happy Crackers for nothing!

How long until my order is sent out?
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Every Cracker is handmade to order, for you.

Please allow minimum of 21 working days for us to make your order and for it to reach you. We will always try to get them out before that. During our busiest season, Oct-Dec these lead times will increase so please leave an additional few weeks. If you buy from any of our sales, these lead times are also long, we do give an indicated time but these can also increase due to the volume of orders. We can absolutely assure you that Christmas orders will be with you well before Christmas. We appreciate your patience.

Do you offer an express service?
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As we are a small hand-made-to-order business, unfortunately we cannot make our crackers faster than the stated turnaround time of 21 working days (though hopefully they'll often be with you way before that).

The only thing holding your order up will be stock supplies, and we'll always endeavour to get in touch if it's going to take a little longer. We know how special occasions are, so please contact us if you have a deadline and we'll do what we can to help.

Can you send as a gift direct to the recipient?
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Yes we can! There is a section for a different shipping address at the checkout. If you would like to include a handwritten note (or the invoice removing), let us know by leaving a message in the order notes.

My Cracker Ties are fraying?
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Update July 2021: All our ribbons are now hot cut which means no more fraying! If you would like a replacement set of our new hot cut ribbons please do get in touch and we'll replace them free of charge! (We'll need to see your original Invoice)

Why don't you include cracker mottos?
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Christmas Motto cards are now available! These will come blank for you to fill with your own message, joke, fun fact, charade or love note. We left them blank so you could tailor these to your own celebration. Our Motto cards are made from paper sourced from sustainable forests and packaged in 100% recycled packaging.

Why is there no snap?
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Our crackers are designed to be unwrapped, like a gift. The very first Christmas cracker was invented by a London confectioner called Tom Smith. He developed and created the first cracker based on French bon-bons wrapped in paper with a twist at each end, no snap, and unwrapped like a gift. The unwrapping also aligned with how Happy Crackers idea was born, and consciously made to reduce to cracker waste. Please see our dedicated cracker waste page here to read more about this. To find out more about the origins of Happy Crackers, take a look here.

Why do you not include hats?
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We wrote a blog post on this here.

I want Betsy in a different colour fabric, can you do this for me?
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We welcome all your fabric suggestions! We make note of all requests with a view to adding them for the next season, but in short, we can’t offer a custom fabric service at the moment… but watch this space!

Update Oct 2021: Custom Cracker slots launching January 2022!

My Crackers are a slightly different colour to what's on screen?

We always try to make sure our crackers in our product photos are as close to the fabric colour in real life on screen as we can, sometimes true colours may not be exact. We do put non filtered photo fabric swatches within product listings too so please make sure you look carefully at all the images. Please also read descriptions carefully for exact colour descriptions.

Can I have a personalised Cracker?
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Not yet – we are working hard to provide this service. We want the crackers to be lasting, so for us the only way we can do this is with a hand-embroidered service. At the moment, that would mean additional wait times and additional cost per cracker. When we feel we’ve nailed the balance between these factors, we’ll make sure to update you.

Do I have to pay Customs and Taxes?
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Please see our shipping Policy.