FAQ's
Why can I not order a box of 3 Crackers?
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How big is the filler Internal canister tube?
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Our Canister is 11.5cm long and 4.5cm wide (we are updating our canister size to 12cm long and 5.1cm wide from November 2021 which now include a fully recycled water resistant liner for any food/drink/beauty items. If you need to measure any small gifts, we recommend using a left-over cardboard roll (an empty kitchen roll is ideal) and cut it to size. All our canisters are made of recycled paper and are fully recyclable and biodegradable. Our Canisters are made of Study 2.5mm thick Cardboard made from 100% recycled material with 128 gsm paper wrap made from sustainable pulp and come in natural kraft. Each Canister features a slip lid with a rolled edge. The canisters are made using Eco friendly glue. They are also food and cosmetic safe and BPA Free and completely Vegan.
Is your 'Happyfetti' Eco friendly?
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It certainly is!
Our Happyfetti thats included with your crackers from January -July is recycled paper confetti that is 100% bio degradable, fully compostable, and acid free, It should also never fade so you can use it time and time again!
Our Christmas glitter Happyfetti used from July onwards is true eco friendly glitter and does not harm our planet in any way, its made from natural and plant-derived, polymer material which comes from Eucalyptus! It is biodegradable, vegan, child safe, non-toxic and cruelty free, and has been Independently Tested and Certified to the standards in accordance with the Biodegradable Products Institute.
All of our packaging and boxing is 100% plastic free, it is all recyclable and eco friendly. The only part you have to remove when you stop using them (which hopefully is never as these are made to last forever) are the magnets on your heirloom dust box. Magnets are not recyclable and should be disposed of separately. Our new box packaging for 2021 will see the complete removal of magnets. If you don't need your heirloom box anymore please re-gift it, re-use it or re-purpose it, as this truly reduces your environmental impact. Next year all of our new packaging and our canisters will be made in the UK.
We would tell you about our resealable, no-rip stickers too, but the same applies as above.
We promise every part of everything we do is absolutely considered for its impact on the environment, so you never have to question it when purchasing our crackers. We don't call them Happy Crackers for nothing!
How long until my order is sent out?
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Do you offer an express service?
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The only thing holding your order up will be stock supplies, and we'll always endeavour to get in touch if it's going to take a little longer. We know how special occasions are, so please contact us if you have a deadline and we'll do what we can to help.
Can you send as a gift direct to the recipient?
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My Cracker Ties are fraying?
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Update July 2021: All our ribbons are now hot cut which means no more fraying! If you would like a replacement set of our new hot cut ribbons please do get in touch and we'll replace them free of charge! (We'll need to see your original Invoice)
Why don't you include cracker mottos?
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Christmas Motto cards are now available! These will come blank for you to fill with your own message, joke, fun fact, charade or love note. We left them blank so you could tailor these to your own celebration. Our Motto cards are made from paper sourced from sustainable forests and packaged in 100% recycled packaging.
Why is there no snap?
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Why do you not include hats?
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I want Betsy in a different colour fabric, can you do this for me?
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My Crackers are a slightly different colour to what's on screen?
Can I have a personalised Cracker?
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Do I have to pay Customs and Taxes?
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